17 ways to Keep in touch With Customers during a Pandemic

5 Ways Your Business Can Survive The Next Pandemic Min

We live in an era where people are more connected than ever before. This means that we are more vulnerable to pandemics. As a result, it is important for businesses to stay in contact with their customers and clients to keep a healthy business relationship.

A pandemic is a disease that spreads rapidly through human populations across a large region; it can affect both animals and humans. A pandemic may be caused by any type of infectious agent: bacteria, virus, prion, or fungal species.

The World Health Organization (WHO) has defined a pandemic as an epidemic occurring worldwide with the potential to infect the majority of the world’s population.

In this post, we will be sharing some useful tips to help you keep in touch with your clients and customers during a pandemic.

Phone Calls

It is not always necessary to cancel a meeting or phone call with clients and customers during a pandemic. If you are sick, it is important to be honest and let your client know that you are not feeling well. If they have any concerns, it would be best to address them right away. It is also important for the business owner to ensure that their employees are taking care of themselves and their families during this time.

The pandemic may also cause people to cancel meetings or phone calls with the company because they believe it will be too risky for them to come in contact with others who might be sick. The company should take steps in advance of the pandemic by setting up a plan for communication when they need it most.

If you have a few important clients, it’s important to establish a personal connection with them. Phone calls are another way to stay in touch and make an impression that will last. Answer any questions they may have and let them know of any recent changes to your business or services in your area.

Email Updates

The best way to keep in touch with customers and clients during a pandemic is by sending out regular email updates. This will let them know that you are still there and that you care about their well-being.

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It’s important to make sure that the content of the email is appropriate for your audience. It should be informative, but not too scary or alarming. You can also send out a survey to see what your customers want from you during this time such as price reductions or discounts.

Update your website

Another thing you can do to keep in touch with customers and clients during a pandemic is is by updating your website. It’s also important to make sure that you have a contact page and a phone number on your website, as well as provide updates on the pandemic.

Send Text Messages

It is important to stay in touch with your customers during a pandemic. This will help you keep their interest and not lose them as a customer.

another tact way to approach communication during a pandemic way is by sending text messages. Text messages are more personal and are less likely to be ignored than emails or phone calls.

Video Chat

Video chat is a great way to communicate with clients and colleagues. It is a popular option for businesses that work with customers regularly. Video chat apps such as Zoom, Google Meet, and Microsoft Team can be used for sales, customer support, and training purposes.

Video chat is also a great way to increase your company’s visibility. You can broadcast your video chats on social media or show them on your website as an additional way of communicating with your customers.

Mobile Chat Apps

Chat apps are a great way to reach your customers in real-time. They are also very useful for customer service and marketing.

You can chat apps such as Facebook Messenger, WhatsApp Business, Twitter messaging, and Instagram messaging, to provide virtual customer support to your customers in real-time. They can be used for both customer service and marketing purposes.


Live-hosting a Livestream is a great way to communicate with customers and prospects. It allows you to broadcast live events and interact with customers and prospective clients. For example, if you are hosting a Livestream about your product, you can answer customer questions and offer them live demonstrations.

Social media apps

Social media apps have turned out to be great business tools, they can be a great way to stay in touch with clients and customers during the pandemic, you can keep your clients and customers up-to-date on what other people are doing, to see if there is any new information about the pandemic, and to get access to information quickly. Some of the most popular social media apps are Facebook, Instagram, Twitter, TikTok, Snapchat, etc.

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Send Direct offline Mail

Direct offline mail is another great way to keep in touch with customers and clients during a pandemic.

There are many reasons why you should consider sending direct offline mail. One of the biggest reasons is that it’s an easy way to get your message across without having to worry about the time constraint that email can have.

Another reason is that it will help you stay on top of your customer’s minds and make sure they know who you are and what services you offer. Direct offline mail also has the ability to be more personal than other types of communication, which can help build relationships with customers or clients.

Create Video Content

Video content is a great way to make sure that customers and clients are still able to connect with the company during a pandemic. It also helps in case of emergencies.

Companies can use videos to share their pandemic plan with the public and educate them about what to do. They can also encourage people to get vaccinated, which will help in preventing the spread of the disease.

There are tons of different ways to put this to use in your business. You might take to YouTube to share an honest take on what’s happening with your company. Alternatively, you could use TikTok or YouTube or Vimeo to share humorous content.

Online Forums

Posting in online forums is one of the best ways to stay connected to your customers and industry. It’s a great way to share your Social Media Ads

It is important to keep in touch with your clients and customers during a pandemic. There are many ways to do so, but one of the most effective ways is through social media ads.

These ads can be used to share information about the pandemic, provide updates on the status of your business, or even offer discounts on products that would be helpful during a pandemic.

Host Webinars and other virtual events

If you are a service provider that is based in one location, then you can hold virtual events so that your clients and customers can still be reached.

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Hosting webinars or other virtual events is an excellent way to maintain contact with clients and customers during a pandemic. This way they can still interact with your company even if they are not able to come into the office.

Engage Influencers

Influencers are people who have a lot of followers on social media. They can be celebrities, athletes, or experts in a particular field.

If you are one of the companies that have an influencer in your industry, you should reach out to them and offer them support during this time. This will not only show your appreciation for their work but also help build your relationship with them.

Start a Podcast

Starting a Podcast is a free, easy, and flexible way to deliver content and connect with your audience.

Podcasts are perfect for reaching out to customers or clients who may be feeling isolated or anxious during an emergency situation. They can be used as an alternative form of communication if the internet is down or power is out.

Add Live Chat to Your Website

Live chat is a great way to keep in touch with your clients and customers during a pandemic. It can be used for customer service, customer care, and customer engagement.

It is important that you have live chat installed on your website because it will allow you to provide the best customer service possible. Customer service is important during a pandemic because your clients may not be able to easily contact you by phone or email.

Be more active on Google My Business, Bing Places, and Google Maps

Keeping in touch with your customers and clients during a pandemic is a challenge. You have to find the balance between providing them with the information they need and not overloading them with information.

Google My Business and Bing Places are great ways to keep in touch with your customers. They allow you to send updates to your customers about the pandemic, including where they can get information, how they can protect themselves, and where they can find more information.

Comment on other people’s post

By commenting on other people’s posts, so that they can see that you are still there. The best way to keep in touch with customers during a pandemic is by staying active on social media. This will show your customers that you are still there and that they should continue to follow you as well.

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